first time fix rate NAVCO
 

Trust NAVCO’s 95% First-Time Fix Rate to Keep You Up and Running

NAVCO protects your enterprise security system investments by providing unrivaled service and improved security system uptime. Highly trained on the technologies we provide, NAVCO service representatives typically respond within four hours of a service call for more than 90% of cases. With a 95% first-time fix rate and the right equipment on hand, we reduce the number of service trips and get our clients' security systems up and running quickly.

Our inventory management system, coupled with product pre-staging for each project, ensure the problem gets fixed on-site the first time. We keep track of every product in your network, and make sure our service trucks are stocked with the components you use. It’s called the NAVCO Smarts & Parts advantage, and it allows us to deliver:

  • Faster response times and quicker service
  • Expertise to get the job done right, the first time
  • Minimal disruption to your operations
  • Reduced downtime

We offer flexible annual service contracts, as well as pay-per-call contracts, to meet a variety of needs and budgets.