Job #
Job Title
Managed Services Support Technician
Department
Location
Waxahachie, TX, USA
Job Type
Shift
Job Description / Details
Summary
SUMMARY:
The Managed Services Support Technician is an office position whose duties will be to program and commission various video and/or access control systems as well as provide limited technical support for field technicians and end-user support for the platforms we install and service, such as OpenEye, March Networks, Genetec, and Brivo. This position is also responsible for monitoring daily pre-defined health alerts related to these systems, troubleshooting remotely, and dispatching a technician should one be required.
WHO WE ARE
In 1971 we opened doors in Chelmsford, MA before moving headquarters to Southern California. From our inception we’ve been committed to innovation and world-class service, building off our company values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility. Now an employee-owned company, NAVCO is one of the largest security integrators in the country, with security experts who are personally invested in and dedicated to creating a safer and more financially secure environment for all.
COMPANY BENEFITS AND PERKS
• ESOP-Employee Stock Ownership Program
• 401 K Retirement Plan
• HSA/PPO health plans, dental, vision, and supplemental life insurance
• Annual Profit-Sharing Bonus
• Paid Sick & Mental Health Leave: 5 days (annually)
• Vacation Days based on years of service
o 1 year to end of 4 years: 8 days
o 5+ years: 13 days
• Recognition and Rewards program- WorkTango
• Social Responsibility Day (1 paid workday annually to volunteer in your community)
• 9 paid holidays + Personal Floating Holiday (8hrs)
• Magellan Employee Assistance Program
Essential Duties & Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Program and commission new video systems
• Build and maintain custom reports for end users
• Troubleshooting programming issues for various video platforms as required by future service/maintenance agreements
• Train on products as necessary
• Communicate and work well in a team environment
HOURS: Varying shifts between 8:00 am - 7:00 pm (or as established by Manager)
Requirements
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent customer service skills
• Excellent communication skills
• Critical thinking skills
• Time Management skills
• Computer Skills / MS Office (i.e., Outlook, Word, Excel, etc.)
• Ability to multitask
• Basic Networking Knowledge (TCP/IP)
• 5 years of experience in the field with CCTV preferred, but not necessary
Other duties may be assigned to meet business needs. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
