Job #
Job Title
Installation Specialist
Department
Location
San Antonio, TX, USA
Job Type
Shift
Job Description / Details
Summary
THE JOB/THE GIST
Responsible for installation execution within required budget constraints while ensuring superior customer service and the highest quality of work. Acts as the front-line point of contact for clients, maintaining strong relationships and clear communication. Collaborate with sales and the group operations manager to achieve gross profit targets.
WHO YOU ARE
You are a self-starter, a driven individual looking to provide world-class service to your clients, colleagues, and community. You are a person of integrity who strives to cultivate an open and accepting work environment where growth, accountability, and quality are valued.
WHO WE ARE
In 1971 we opened doors in Chelmsford, MA before moving headquarters to Southern California. From our inception we’ve been committed to innovation and world-class service, building off our company values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility. Now an employee-owned company, NAVCO is one of the largest security integrators in the country, with security experts who are personally invested and dedicated to creating a safer and more financially secure environment for all.
COMPANY BENEFITS AND PERKS
• ESOP-Employee Stock Ownership Program
• 401 K Retirement Plan
• HSA/PPO health plans, dental, vision, and supplemental life insurance
• Annual Profit-Sharing Bonus
• Paid Sick & Mental Health Leave: 5 days (annually)
• Vacation Days based on years of service
o 1 year to end of 4 years: 8 days
o 5+ years: 13 days
• Recognition and Rewards program- WorkTango
• Social Responsibility Day (1 paid workday annually to volunteer in your community)
• 9 paid holidays
• 1 Personal Floating Holiday (8 hours annually)
• Magellan Employee Assistance Program
Essential Duties & Responsibilities
HOURS: Established by Manager. This position will require night work (11pm to 7 am) or adjusted as needed.
TRAVEL: This position will require travel across Texas.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Execute installation of security systems including CCTV, access control, intrusion detection, and related low-voltage systems.
• Ensure all installations meet company standards for quality, safety, and code compliance.
• Deliver superior customer service by maintaining professionalism and clear communication with clients on-site.
• Serve as the front-line client contact during installations, addressing questions, concerns, and technical issues.
• Collaborate with project managers, sales staff, and operations team to align installations with project timelines and budget constraints.
• Perform system testing, troubleshooting, and final commissioning to ensure optimal functionality.
• Maintain detailed installation documentation including job logs, as-built drawings, and system configurations.
• Receive customer signature upon completion of job to verify satisfaction and project completion.
• Train clients on basic system operation and provide post-installation support as needed.
• Follow safety protocols and maintain a clean, organized work environment on-site
Other duties may be assigned to meet business needs. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES: None
Requirements
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Minimum of 2 years of experience in security system installation or a related low-voltage field.
• Strong working knowledge of CCTV, access control, intrusion detection, intercom, and related systems.
• Ability to read and interpret blueprints, schematics, and technical drawings.
• Proficiency in the use of hand and power tools, meters, and diagnostic equipment.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills; ability to interact professionally with clients and coworkers.
• Ability to work independently or as part of a team.
• Valid driver’s license with a clean driving record; ability to travel to job sites as needed.
• Must be able to pass background check and drug screening in accordance with company and client requirements.
EDUCATION and/or EXPERIENCE:
• 2 years minimum industry experience.
• High school diploma or GED, technical school or relevant certifications (e.g., BICSI, NICET, ESA, or manufacturer-specific training) preferred.
LANGUAGE SKILLS
Must have the ability to read and interpret instructions, correspondence, and operating
procedures. Be able to write routine reports, correspondence, and ability to effectively present information and speak to customers or employees of organization. Excellent phone etiquette and verbal communication skills required.
MATHEMATICAL SKILLS
Must have ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional appearance and business casual attire for this position. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
AAP/EEO STATEMENT
NAVCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NAVCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. NAVCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NAVCO’s employees to perform their job duties may result in discipline up to and including discharge.
