Job #
Job Title
Desktop Support Technician
Department
Location
Fullerton, CA, USA
Job Type
Shift
Job Description / Details
Summary
PAY SCALE: $25-$30 Hour
THE JOB/THE GIST:
We are seeking a knowledgeable and user-focused Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical assistance and support to end-users within our organization. This includes troubleshooting hardware and software issues, installing and configuring computer systems, diagnosing, and resolving technical problems, and ensuring the smooth operation of IT equipment and services. NAVCO is a Hybrid Windows environment. Office365 and Azure AD are required.
WHO YOU ARE
You are a self-starter, a driven individual looking to provide world-class service to your clients, colleagues, and community. You are a person of integrity who strives to cultivate an open and accepting work environment where growth, accountability, and quality are valued.
WHO WE ARE
In 1971 we opened doors in Chelmsford, MA before moving headquarters to Southern California. From our inception we’ve been committed to innovation and world-class service, building off our company values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility. Now an employee-owned company, NAVCO is one of the largest security integrators in the country, with security experts who are personally invested and dedicated to creating a safer and more financially secure environment for all.
COMPANY BENEFITS AND PERKS
• ESOP-Employee Stock Ownership Program
• 401 K Retirement Plan
• HSA/PPO health plans, dental, vision, and supplemental life insurance
• Annual Profit-Sharing Bonus
• Paid Sick & Mental Health Leave: 5 days (annually)
• Vacation Days based on years of service.
o 1 year to end of 4 years: 8 days
o 5+ years: 13 days
• Recognition and Rewards program- WorkTango
• Social Responsibility Day (1 paid workday annually to volunteer in your community)
• 10 paid holidays
• Personal Floating Holiday (8 hours annually)
• Magellan Employee Assistance Program
Essential Duties & Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Provide technical support to end-users via phone, email, remote assistance, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve hardware and software issues promptly and efficiently.
• Diagnose and repair computer problems, including hardware failures, software malfunctions, and network connectivity issues.
• Perform system upgrades, hardware and software installations as needed.
• Set up and configure user accounts and profiles in Active Directory.
• Ensure the security and confidentiality of sensitive information.
• Configure and troubleshoot email for end users.
• Collaborate with other IT team members to resolve complex technical issues.
• Document and maintain accurate records of IT support activities, including troubleshooting steps and resolutions.
• Assist users with access to company resources.
• Provide training and assistance to end-users on IT-related topics and procedures.
• Assist in the implementation of IT projects and initiatives as assigned.
• Stay up to date with the latest technologies and industry trends relevant to desktop support.
HOURS: 7:00 am to 4:00 pm (or as established by Manager)
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
Other duties may be assigned to meet business needs. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Requirements
REQUIREMENTS:
• Proven experience in desktop support or a similar role (2+ years).
• Strong knowledge of computer hardware, software, and networking principles.
• Experience with Microsoft Windows operating systems and Office applications.
• Familiarity with troubleshooting tools and techniques.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Certifications such as CompTIA (A+, Network +, Security+), Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS
Must have the ability to read and interpret instructions, correspondence, and operating procedures. Be able to write routine reports, correspondence and ability to effectively present information and speak to customers or employees of organization. Excellent phone etiquette and verbal communication skills required.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram-form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional appearance and business casual attire for this position. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
AAP/EEO STATEMENT
NAVCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NAVCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. NAVCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NAVCO’s employees to perform their job duties may result in discipline up to and including discharge.
