We get it right the first time.
Downtime is a safety risk, not an inconvenience. NAVCO resolves 90% of service calls on the first visit and averages 1.6 days to resolution, against an industry standard of five to seven.
of service calls resolved on the first visit
days average time to resolution
of service issues resolved remotely
Trips to Resolution: the Status Quo vs NAVCO
Security issues cannot afford to linger. Every extra trip is another day your system is degraded.
Industry standard
Multiple trips, repeat diagnosis, and a system running degraded the entire time.
NAVCO average
Technicians nearby, remote diagnosis first, and the right parts on the first truck.
How We Get There
Technicians near your sites
Experienced, continually trained technicians across the country, equipped with the tools to identify and fix issues on the spot.
Dispatch sees it first
Monitoring and dispatch procedures alert our team to system issues quickly, so resolution starts before you file a ticket.
Fixed without a truck
Remote Admin Services assess and often resolve the issue remotely, saving downtime, onsite hours and cost.
Remote Admin Services
Reduced on-site labor · Less downtime · Outsourced management. We monitor, identify and fix issues remotely, and proactively call in a technician when needed, before the downtime impacts your business.
Video
- System health alerts, including hard drive retention
- Auto-dispatch for required visits
- Add, remove and modify users and groups
- One free evidence retrieval each month
- Managed software updates
- Quarterly efficiency (ROI) reports
- Remote fix rate and dispatch reporting
- Camera license management
Alarm
- Health alerts for no communication, low battery and power loss
- Panel programming changes (one free each month)
- Preemptive auto-dispatch for required visits
- User management
Access Control
- Monitoring for panels offline
- Auto-dispatch for required visits
- Annual firmware update
- Third-party integration support
- Schedule changes (one free each month)
- User database management
By addressing 60-65% of service issues remotely, NAVCO saved one client nearly $40,000 in labor costs in a single quarter, compared with 100% onsite service calls.
Annual Site Audit & Evaluation
Your team may not have the time to confirm every site still has the coverage it needs as locations change. Performed annually, our audits are preventative and proactive, identifying issues before they become problems.
Video audit
- Clean all cameras
- Check all connections at the switch and DVR
- Verify all camera views are correct
- Check and clean the recording device
- Photograph the installation and network rack
- Recommend system status for upgrades and repairs
Alarm audit
- Walk-test all zones
- Check all battery levels
- Check all communication paths
Access control audit
- Check all locking hardware, clean and adjust
- Check all card reader functions
Already a NAVCO customer?
Open a ticket, track your service calls and see how we are performing in the customer portal, or call dispatch directly.
Considering a service partner?
Tell us how many locations you run and what is failing today. A NAVCO specialist will walk you through response times and coverage.