Accountability Built Into the Ownership Structure

NAVCO is employee-owned. That changes who answers your call, how long they stay, and what happens when something goes wrong.

Talk to a Specialist
Sales 800.788.3779

The Technician at Your Site
Owns the Company

NAVCO is an employee-owned company. The people who design your system, install it, answer your service call, or pick up the phone at dispatch hold a stake in the business through our ESOP.

That sounds like an internal matter, and most companies would leave it there. It is worth a page because of what it changes on your side of the relationship.

People Who Own the Outcome Behave Differently

When employees have a financial stake, the incentives line up with yours. A technician who owns part of the company has a reason to fix it properly the first time rather than close the ticket and move on. Nobody has to be told to care about a callback.

The clearest evidence is the number we are most often asked about: 1.1 trips to resolution, against an industry average of three. That figure is a culture outcome before it is an operational one.

Six Words We Actually Use

These are not wall decorations. They are the standards our employee-owners hold each other to, and the ones you should hold us to.

Quality

Delivering excellence. If it is worth doing, it is worth doing right the first time, from the sales meeting through the install to the service call three years later.

Teamwork

Working together. The person who picks up your call has access to everyone who can solve it, so you are not repeating the problem to three departments.

Respect

Understanding others. Your operation, your constraints and your calendar shape the work, not our scheduling convenience.

Honesty

Truthful in everything, including bad news. We set expectations we can meet, and tell you early when something will not work.

Integrity

Doing the right thing, particularly when it costs us something. The recommendation you get is the one we would make if we were paying for it.

Responsibility

Own your performance. Owners do not pass problems along, which is why a ticket here ends with a fix rather than a handoff.

We Train Our Own Technicians

In this industry, a technician skilled in both video and access control is rare enough that the trade calls them unicorns. Most integrators compete to hire them. We decided to build them instead.

NAVCO runs an internal training program that develops multi-skilled technicians proficient across video and access control, with ongoing education encouraged and funded. Employee-owners tend to take that up, because improving the service improves the company they own.

For you, that shows up as a technician who can diagnose the whole system rather than the half they were trained on, which is a large part of why site visits end in a fix.

OUR STORY SINCE 1971

NAVCO began in 1971 as New England Video, founded by Mike Parker with a $5,000 bank loan secured against the pink slip of his car. The plan was to install and service video equipment in banks, replacing the unreliable film cameras of the day.

The company has been through five decades, several owners and a great deal of technology since. What did not change is the reason it exists: put the right technology in front of customers so they can run their business better. Ownership passing to employees was the logical end of that story, not a departure from it.

Work With People Who Have Something at Stake

Tell us what your current program looks like and where it frustrates you. You will be talking to an owner. Sales 800.788.3779 · Service dispatch 888.906.2826.

Talk to a Security Specialist