Know Exactly How the Relationship Runs
A named project manager, a support team that contacts you first, and reporting that arrives without being chased.
What Working With NAVCO Actually Looks Like
Most integrators describe what they sell. This is how the relationship runs once you are a client: who you deal with, how work gets scheduled, what happens when something breaks, and what lands in your inbox each quarter.
Kickoff and discovery
A dedicated program manager is assigned as your single point of contact. Before anything is specified, we work to understand your business needs, goals and challenges, and document the standard your locations will share.
- Dedicated project manager assigned
- Site discovery and current-state review
- Your standard documented, not assumed
Design and budget
Every design is customized to your requirements, and cost is treated as a constraint rather than an afterthought. You get a phased plan you can actually fund.
- Design built around your operations
- Cost balanced against requirements
- Phased plan and clear budget parameters
Deployment
Your project manager runs implementation at every stage, using our electronic security management software to hold schedules, scopes and rollouts together across sites.
- Critical time frames met, costs controlled
- Rollouts and upgrades coordinated centrally
- One accountable manager from kickoff to closeout
Day-to-day operations
Once you are live, our central monitoring station and dispatch procedures carry the load. Most issues are identified and resolved before anyone at your company files a ticket.
- Central station staffed by trained professionals
- Customer Resource team for proactive follow-up
- 60-65% of service issues resolved remotely
- Portal access to open and track service calls
Reporting and review
You should be able to see how your program is performing without assembling it yourself. Reporting is built into the relationship, not requested from it.
- Quarterly efficiency and ROI reporting
- Remote fix rate and dispatch reporting
- Annual site audit and evaluation
- Custom data points tracked on request
Meet Your Personal Team
A dedicated project manager
Clients with large or multi-site programs get an assigned project manager who acts as a single point of contact through the project lifecycle, rather than a new name on every ticket.
The Customer Resource team
A department whose job is proactive follow-up: keeping you informed on open work instead of waiting for you to chase status.
The central monitoring station
Staffed by trained professionals using dispatch and monitoring procedures built to get prompt attention to incidents and emergencies.
Billing built around your process
Billing is one of the most common friction points across a large footprint, so it is configurable rather than fixed.
- Customized billing formats
- Multiple billing locations
- Other arrangements your finance team requires
The customer portal
Open and track service calls, follow your installation schedule and review how we are performing, without emailing anyone for a status update.
- Manage service calls and installation schedules
- Review performance against your program
- Available to your regional teams, not just HQ
Held to Numbers, Not Empty Promises
NAVCO averages 1.1 trips to resolution against an industry average of 3, resolves 90% of service calls on the first visit, and keeps technicians in 57 locations nationwide so one standard is enforceable everywhere.
See What This Would Look Like for Your Portfolio
Tell us how many locations you run and how service is handled today. A NAVCO specialist will walk you through onboarding, reporting and what your first ninety days would involve.