Tag Archives: technology

What is a Customer Success Department and Why Have One?

What is a Customer Success Department? In 2020, NAVCO looked within and asked, “how can we take our customer’s experience to the next level?” What we found was every company faces customers in crisis. And if you don’t think every customer has a crisis at one time or another you should probably think again. Our […]

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What is a technology roadmap?

As we grow older there always seems to be a new milestone, or a marker to denote a new season of life. There is an evolution of thought, routine, practice (or no practice), but decisions are always made to work to a certain goal; maybe personal or material. What I have always found interesting is […]

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