Tag Archives: Employee Owned

What is a Customer Success Department and Why Have One?

What is a Customer Success Department? In 2020, NAVCO looked within and asked, “how can we take our customer’s experience to the next level?” What we found was every company faces customers in crisis. And if you don’t think every customer has a crisis at one time or another you should probably think again. Our […]

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More than just values. How our beliefs impact service at NAVCO.

All we do at NAVCO is driven by our six company values: Honesty Quality Teamwork Integrity Responsibility Respect On the surface, this might look like your average feel-good, rah-rah corporate mission statement. After all, what company doesn’t strive for quality products and services and teamwork among staff members?  What makes NAVCO’s values different from any […]

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The Great Game of Business

In the “Great Game of Business”, it is important to provide a valuable service to society, make a difference in someone’s life, and try to have some fun while doing it. In 1971 NAVCO started its existence as “New England Video” by a young upstart by the name of Mike Parker.  He went to the […]

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