Juli Rodriguez

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October 20, 2020

3 Things Retailers Should Know About Electronic Security

The changing retail landscape continues to face an uncertain future. Many retailers had already felt lagging sales as consumers continued to shift to digital shopping, even before the COVID-19 restrictions that closed many brick and mortar stores in most states. Nevertheless, entrepreneurs are finding new opportunities in the retail space and are adapting their business models to meet the demands of the ‘new normal’. Here’s a brief introduction to some key considerations your business should keep in mind as you choose an electronic security solution for your retail company.

1.  Camera placement.

The surveillance camera is now a ubiquitous tool used by retailers to keep employee and customer theft at bay. However, not all businesses find them as effective as others. One of the most important factors to help increase the potential the camera enables is to ensure optimal placement throughout the store. Each storefront is unique and there is no one size fits all when it comes to maximizing surveillance quality through camera placement, but there are a few important locations that all retailers will want to focus on:

Sales Floor

Depending on the size of the store, at least one camera should be placed on the sales floor itself. Any dimly lit areas or tucked away aisles out of the cashier’s sight will need extra attention.

Cash Registers

Each cash register should be covered by the sight of the camera. Ideally these will be placed behind or above the cashier where all transactions can be monitored.

Entrances and Exits 

It is important to mount cameras to record all comings and goings from the store by customers and employees. These cameras should be placed above and or nearby all entrances and exits. These records will be invaluable when needed.

Warehouse and Loading docks

The security of the warehouse and loading dock is essential to any business. Problems here can result in major financial loss so it is necessary to monitor all employee entrances and exits as well as loading docks. Documenting these areas will keep track of any missing inventory.

2.  Preventing false alarms.

A proper understanding of the alarm system will prevent false alarms and unnecessary law enforcement notification. Below are some tips to minimize false alarm calls:

1.Keep systems up to date and be in periodic communication with your alarm provider. Touching base at least once a year will help to ensure all systems are running smoothly.

2. Each employee should be well-trained on how to arm/disarm alarms, and what triggers an alarm before attempting to operate them. Keep employees up to date with regular training sessions.

3. Be aware of items that can disrupt your motion detectors. Some items that may accidentally end up in view include signs, fans, heaters, curtains, plants and decorations.

4. Before arming the system, make sure to secure and lock all doors and windows.

5. Law enforcement dispatch should not be triggered by loss of telephone connections, low battery or a power outage.

6. If the alarm system is not working properly, notify your provider immediately.

7. Prevent seasonal false alarms by keeping temporary staff thoroughly trained.

8. Be sure to inform the central monitoring station of all updates to pass codes.

3. Access control:

Specific credentials allow access to your business either remotely or onsite. There are a couple of options for how to use this technology; on-premise access control and cloud-based access control.

On-Premise Access Control

This type of system is based at your location and runs through an online server. These systems are the responsibility of your company’s IT department. There are drawbacks to these systems including a lack of mobility. On-Premise access control programs are operated on a local server so a physical connection to a desktop is often required to manage and create settings. Thus, minor edits and control requests are managed on-site.  The cost and time required to keep these systems up to date, secure and running make cloud-based access control a compelling choice.

Cloud-Based Access Control

The cloud delivers software applications through the internet rather than via local hardware. By using a web browser, the need to update software and hardware is all but eliminated.

With greater mobility and added security, cloud-based access control is the best choice for most businesses. Regardless of time or location, a cloud-based system gives you access to control your settings efficiently. Maintenance to these systems is simple and frees up time and money that would have gone into on-location server upkeep. The video integration available with these systems is an added bonus to help you keep track of your business; anytime, anywhere.

In the rapidly changing retail security landscape, the cloud has it all. With these systems you can allow or deny access to multiple locations, shut down or start up machines from anywhere, simply by using a web browser or your mobile device. Onsite access control systems are quickly being outdated and require a lot more maintenance as well as knowledgeable IT staff to run them efficiently from a central location.

This is just the beginning, however. If you are trying to navigate retail security, feel free to contact NAVCO for a free consultation. You can contact us today at www.navco.com/local-regional/contact.php or call us at 800-788-3779