Tag Archives: loss prevention

What is a Customer Success Department and Why Have One?

What is a Customer Success Department? In 2020, NAVCO looked within and asked, “how can we take our customer’s experience to the next level?” What we found was every company faces customers in crisis. And if you don’t think every customer has a crisis at one time or another you should probably think again. Our […]

Read More

Unicorns of the Security Industry

There are a couple different definitions of the word ‘unicorn’.  It can mean a mythical creature typically represented as a horse with a single straight horn projecting from its forehead. Or it can mean something that is highly desirable but difficult to find or retain.  In the security system integration industry, technicians who are skilled […]

Read More

Strengthening our Partnerships at NAVCO

As the world continues to change and evolve, and new and different challenges exist for the security industry, NAVCO continues to keep their eye on the ball, reinforcing the importance of strong partnerships with our distributors and manufacturers, and translating that to better service and responses for our current and future customers. As supply chain […]

Read More

The Great Game of Business

In the “Great Game of Business”, it is important to provide a valuable service to society, make a difference in someone’s life, and try to have some fun while doing it. In 1971 NAVCO started its existence as “New England Video” by a young upstart by the name of Mike Parker.  He went to the […]

Read More