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What is a Customer Success Department and Why Have One?

What is a Customer Success Department? In 2020, NAVCO looked within and asked, “how can we take our customer’s experience to the next level?” What we found was every company faces customers in crisis. And if you don’t think every customer has a crisis at one time or another you should probably think again. Our […]

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What is a technology roadmap?

As we grow older there always seems to be a new milestone, or a marker to denote a new season of life.  There is an evolution of thought, routine, practice (or no practice), but decisions are always made to work to a certain goal; maybe personal or material.  What I have always found interesting is […]

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Unicorns of the Security Industry

There are a couple different definitions of the word ‘unicorn’.  It can mean a mythical creature typically represented as a horse with a single straight horn projecting from its forehead. Or it can mean something that is highly desirable but difficult to find or retain.  In the security system integration industry, technicians who are skilled […]

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Strengthening our Partnerships at NAVCO

As the world continues to change and evolve, and new and different challenges exist for the security industry, NAVCO continues to keep their eye on the ball, reinforcing the importance of strong partnerships with our distributors and manufacturers, and translating that to better service and responses for our current and future customers. As supply chain […]

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What is Project Management?

Project management is the glue that keeps an installation on task, on budget, and on time.  A project manager gives the customer one contact to provide status information, coordinate the schedule, and give updates on progress or challenges encountered and addressed. A good project management team keeps the customer informed while the project is underway. […]

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More than just values. How our beliefs impact service at NAVCO.

All we do at NAVCO is driven by our six company values: Honesty Quality Teamwork Integrity Responsibility Respect On the surface, this might look like your average feel-good, rah-rah corporate mission statement. After all, what company doesn’t strive for quality products and services and teamwork among staff members?  What makes NAVCO’s values different from any […]

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