All posts by Paul Spruiell

What is a Customer Success Department and Why Have One?

What is a Customer Success Department? In 2020, NAVCO looked within and asked, “how can we take our customer’s experience to the next level?” What we found was every company faces customers in crisis. And if you don’t think every customer has a crisis at one time or another you should probably think again. Our […]

Read More

Are we compatible?

You’re probably already thinking this blog is about your cameras vs. NVR or access control vs. video system integration. Sadly, I think we all know these pitfalls as many articles have been written about it or you have already experienced the dreaded “sorry” this product won’t work with this product while your install is underway […]

Read More