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Dan Tackett

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April 28, 2021

Right Representation to Retain Reputation

When the need arises to use subcontractor labor, don’t risk your reputation on questionable representation of your company. Unless the people at the company you are considering have gone through the same vetting process your own employees have gone through, how can you be sure they will represent your company in a way that upholds your values and speaks to your reputation? The relationship your sales and operations teams have built with your customers deserves to have the time taken to properly vet, research and observe the people who will be representing your company. Retaining relationships with proven subcontractor partners and helping to foster new long-lasting relationships should be at the top of your ‘To Do’ list when vetting and managing subcontractors.  Although customers don’t usually know or care if you are using a proxy, if there is a bad customer experience, it won’t matter; the damage will have already been done and your name will be all over it.

If you are invested in your company and truly want to help your customers achieve their security goals and grow your relationships with them, you want the best for them.

To ensure you are hiring the best subcontractor for the job, make sure of the following:

  1. Subcontractors must have a clear understanding of your company values
  2. They must be as committed as you are to ensuring the best experience for your customer
  3. They must adhere to a zero-tolerance policy set forth by you, for any deviance from your standards

And ask yourself:

  1. Is this subcontractor someone I would hire to work at my company?
  2. Would I let them fill in for me if I were unable to work?
  3. Would I feel comfortable speaking to them and asking questions about my own security system?
  4. Are they compliant with our company dress code/grooming standards?

You may need to reevaluate your process if you answered “no” to any of these.

In conclusion, making sure your reputation precedes you should be a good thing. Don’t let the wrong subcontractor turn it into a bad one.

 

About the Author:

Dan Tackett began working in the security industry in 1988 as technician for security and fire alarms, as well as holding many different operational management rolls over the years. Dan has also worked on many large projects such as hospitals, amusement parks, casinos, and hotels. In 2019 Dan took on the roll of Group Operations Manager for the west for NAVCO.