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Job Title
Service Technician


Benicia, CA, USA

Job Type


Job Description / Details


North American Video Corporation, an employee-owned national security services company, is looking for an experienced Service Technician / Installer for CCTV, Alarm and Card Access Systems to work out of our Anaheim, CA office. The person chosen will be servicing and installing CCTV, Alarm and Card Access systems.

Essential Duties & Responsibilities

Service and installation of high-tech CCTV surveillance and card access systems. Experience with CCTV systems and/or card accesses systems. Good Driving record is mandatory. Be reliable, self-starter, professional individual with a very high customer service orientation, and excellent written and verbal communication skills. Perform routine maintenance on all security equipment. This includes cleaning the VCR, monitors, and adjusting all cameras for proper focus and depth of field. Respond to all service-related calls on a daily basis and repairs any part of the security system that is non-operational. Respond to any urgent request of their direct superior in order to facilitate excellent customer service. Must know basic electricity and basic networks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other duties may be assigned to meet business needs. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Three (3) to Five (5) years experience preferred in:
GE, DMP, Bosch (Radionics), Casi Rusco, Secure Perfect, Picture Perfect, Dedicated Micros, Intellex, Sensormatic Equipment, Hirsch, March, and Pelco, Vista NX8 Panels
• Must know light to medium construction/blueprint reading
• Strong Project Management and Organizational Skills
• Networking and IP Knowledge
• Good customer service and communication skills
• Must be able to work with minimal supervision
• Proficient in Microsoft Office

High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, draw, and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Carry out verbal communication with customers in a responsible manner.

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee will be required to climb ladders and scaffolding, crawl in ceilings, and use of lift equipment may be required for jobs.

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