Job #
Job Title
Service Specialist
Department
Operations
Location
San Antonio, TX, USA
Job Type
Shift
Job Description / Details
Summary
Rate of Pay: $24-$30 Hour
THE JOB/THE GIST
Responsible for service execution within required budget constraints. Front line client point of contact. Communicates with the national dispatch center and internal support to address open service calls.
WHO YOU ARE
You are a self-starter, a driven individual looking to provide world-class service to your clients, colleagues, and community. You are a person of integrity who strives to cultivate an open and accepting work environment where growth, accountability, and quality are valued.
WHO WE ARE
In 1971 we opened doors in Chelmsford, MA before moving headquarters to Southern California. From our inception we’ve been committed to innovation and world-class service, building off our company values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility. Now an employee-owned company, NAVCO is one of the largest security integrators in the country, with security experts who are personally invested and dedicated to creating a safer and more financially secure environment for all.
COMPANY BENEFITS AND PERKS
• ESOP-Employee Stock Ownership Program
• 401 K Retirement Plan
• HSA/PPO health plans, dental, vision, and supplemental life insurance
• Annual Profit-Sharing Bonus
• Paid Sick & Mental Health Leave: 5 days (annually)
• Vacation Days based on years of service
o 1 year to end of 4 years: 8 days
o 5+ years: 13 days
• Recognition and Rewards program- WorkTango
• Social Responsibility Day (1 paid workday annually to volunteer in your community)
• 10 paid holidays
• Personal Floating Holiday (8 hours annually)
• Magellan Employee Assistance Program
HOURS: 8 am – 4 pm (or as established by Manager)
NAVCO Security Systems, an employee-owned national security services company, is looking for an experienced Service Technician / Installer for CCTV, Alarm and Card Access Systems to work out of our Benicia, CA office. The person chosen will be servicing and installing CCTV, Alarm and Card Access systems.
The candidate selected must be able to work on his/her own with minimal supervision. You must be a self-starter, motivated, and have an excellent driving record.
NAVCO requires the candidate applying for this job to agree to a background check and DMV driving record check.
Essential Duties & Responsibilities
Work efficiently utilizing internal inventory app. Stage equipment and handle warehouse inquiries. Provide cabling and programming labor. Provide written documentation within the work order, notes, and client signature upon project completion. Other duties may be assigned to meet business needs. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Requirements
Service and installation of high-tech CCTV surveillance and card access systems. Experience with CCTV systems and/or card accesses systems. Good Driving record is mandatory. Be reliable, self-starter, professional individual with a very high customer service orientation, and excellent written and verbal communication skills. Perform routine maintenance on all security equipment. This includes cleaning the VCR, monitors, and adjusting all cameras for proper focus and depth of field. Respond to all service-related calls on a daily basis and repairs any part of the security system that is non-operational. Respond to any urgent request of his/her direct superior in order to facilitate excellent customer service. Must know basic electricity and basic networks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Three (3) to Five (5) years experience preferred in:
GE, DMP, Bosch (Radionics), Casi Rusco, Secure Perfect, Picture Perfect, Dedicated Micros, Intellex, Sensormatic Equipment, Hirsch, March, and Pelco, Vista NX8 Panels
• Must know light to medium construction/blueprint reading
• Strong Project Management and Organizational Skills
• Networking and IP Knowledge
• Good customer service and communication skills
• Must be able to work with minimal supervision
• Proficient in Microsoft Office
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, draw, and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Carry out verbal communication with customers in a responsible manner.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee will be required to climb ladders and scaffolding, crawl in ceilings, and use of lift equipment may be required for jobs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to high, precarious places and risk of electrical shock. The employee is frequently exposed to extreme heat/cold. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and extreme cold. The noise level in the work environment is usually moderate. Employee will be required to climb ladders. The Employee will also mount cameras for outside surveillance, which would require the use of a hammer drill and other hand power tools.
