Service Dispatch
Retain Reputation

Job #

Job Title


Benicia, CA, USA

Job Type


Job Description / Details


NAVCO Security Systems, is looking for an experienced Service Technician/Installer for CCTV, Alarm and Card Access Systems. The person chosen will be servicing and installing CCTV, Alarm and Card Access jobs.

An Installer is responsible for an area to service that is assigned to them by their manager. On occasion, a tech/installer may be needed in another area. A Tech/Installer is responsible for servicing equipment, wiring and terminations to the level of operation that is deemed normal by the equipment design and design specifications. These representatives service electronic equipment after it has been in operation.

You are a self-starter, a driven individual looking to provide world-class service to your clients, colleagues, and community. You are a person of integrity who strives to cultivate an open and accepting work environment where growth, accountability, and quality are valued.

In 1971 we opened doors in Chelmsford, MA before moving headquarters to Southern California. From our inception we’ve been committed to innovation and world-class service, building off our company values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility. Now an employee-owned company, NAVCO is one of the largest security integrators in the country, with security experts who are personally invested and dedicated to creating a safer and more financially secure environment for all.

• 401 K Retirement Plan
• HSA/PPO health plans, dental, vision, and supplemental life insurance
• Annual Profit-Sharing Bonus
• PTO based on years of service
o 1-4 years: 13 days
o 5+ years: 18 days
• Recognition and Rewards program- Kazoo
• Social Responsibility Day (1 paid workday annually to volunteer in your community)
• 10 paid holidays
• WPYYDWYWCIAD day (We Pay You, You Do What You Want, We Call It A Day Day)
• Magellan Employee Assistance Program

Essential Duties & Responsibilities

Excellent Customer Service Product knowledge and repair
Process of priority scheduling abilities Inventory Control
Understanding of access, alarm, and CCTV installations Customer Training

• Troubleshooting, including all door hardware and devices required for monitoring and controlling an access door
• Demonstrate the capability of using test equipment in troubleshooting installation problems with access control, alarm, and CCTV systems

This job has no supervisory responsibilities


High tech CCTV surveillance and card access systems. Experience with CCTV systems and/or card accesses systems. Good Driving record is mandatory. Be reliable, self-starter, professional individual with a very high customer service orientation, and excellent written and verbal communication skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform routine maintenance on all security equipment. This includes cleaning the VCR, monitors, and adjusting all cameras for proper focus and depth of field. Respond to all service-related calls on a daily basis and repairs any part of the security system that is non-operational. Perform small installations of CCTV and access control not to exceed 14 cameras in any one system. These installs will be primarily located in banks and convenience stores. Respond to any urgent request of his/her direct superior in order to facilitate excellent customer service. Must know basic electricity and basic networks.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Three to Five Years experience in:




• Good customer service and communication skills
• Must be able to work with minimum supervision
• Proficient in Microsoft Office
• Must know light to medium construction /blueprint reading
• Strong Project Management and Organizational skills
• Networking and IP knowledge

High school diploma or general education degree (GED) or related experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee will be required to climb ladders and scaffolding, crawl in ceilings, and use of lift equipment may be required for jobs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and cold. The noise level in the work environment is usually moderate. Employee will be required to climb ladders. The Employee will also mount cameras for outside surveillance, which would require the use of a hammer drill and other hand power tools.

NAVCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NAVCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training. NAVCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NAVCO’s employees to perform their job duties may result in discipline up to and including discharge.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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