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Job #

Job Title
Installer

Department
Operations

Location
Massachusetts, USA

Job Type

Shift

Job Description / Details

Summary

NAVCO Security Systems, is looking for an experienced Service Technician/Installer for CCTV, Alarm and Card Access Systems. The person chosen will be servicing and installing CCTV, Alarm and Card Access jobs.

An Installer is responsible for an area to service that is assigned to them by their manager. On occasion, a tech/installer may be needed in another area. A Tech/Installer is responsible for servicing equipment, wiring and terminations to the level of operation that is deemed normal by the equipment design and design specifications. These representatives service electronic equipment after it has been in operation.

WHO YOU ARE
You are a self-starter, a driven individual looking to provide world-class service to your clients, colleagues, and community. You are a person of integrity who strives to cultivate an open and accepting work environment where growth, accountability, and quality are valued.

WHO WE ARE
In 1971 we opened doors in Chelmsford, MA before moving headquarters to Southern California. From our inception we’ve been committed to innovation and world-class service, building off our company values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility. Now an employee-owned company, NAVCO is one of the largest security integrators in the country, with security experts who are personally invested and dedicated to creating a safer and more financially secure environment for all.

COMPANY BENEFITS AND PERKS
• ESOP-Employee Stock Ownership Program
• 401 K Retirement Plan
• HSA/PPO health plans, dental, vision, and supplemental life insurance
• Annual Profit-Sharing Bonus
• PTO based on years of service
o 1-4 years: 13 days
o 5+ years: 18 days
• Recognition and Rewards program- Kazoo
• Social Responsibility Day (1 paid workday annually to volunteer in your community)
• 10 paid holidays
• WPYYDWYWCIAD day (We Pay You, You Do What You Want, We Call It A Day Day)
• Magellan Employee Assistance Program

Essential Duties & Responsibilities

Excellent Customer Service
Product knowledge and repair
Process of priority scheduling abilities
Inventory Control
Understanding of access, alarm, and CCTV installations
Customer Training

• Troubleshooting, including all door hardware and devices required for monitoring and controlling an access door
• Demonstrate the capability of using test equipment in troubleshooting installation problems with access control, alarm, and CCTV systems


SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

Requirements

High tech CCTV surveillance and card access systems. Experience with CCTV systems and/or card accesses systems. Good Driving record is mandatory. Be reliable, self-starter, professional individual with a very high customer service orientation, and excellent written and verbal communication skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform routine maintenance on all security equipment. This includes cleaning the VCR, monitors, and adjusting all cameras for proper focus and depth of field. Respond to all service-related calls on a daily basis and repairs any part of the security system that is non-operational. Perform small installations of CCTV and access control not to exceed 14 cameras in any one system. These installs will be primarily located in banks and convenience stores. Respond to any urgent request of his/her direct superior in order to facilitate excellent customer service. Must know basic electricity and basic networks.

• Good customer service and communication skills
• Must be able to work with minimum supervision
• Proficient in Microsoft Office
• Must know light to medium construction /blueprint reading
• Strong Project Management and Organizational skills
• Networking and IP knowledge

Three to Five Years experience in:

ALARM: CCTV, BOSCH, VISTA PANELS
CARD ACCESS: BRIVO, LENEL/S2, DMP, AVIGILON
CCTV: AXIS, MARCH NETWORKS, AVIGILON, OPENEYE, HANWA, CLINTON ELECTRONICS, VERINT

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