Job #
Job Title
Installation Manager
Department
Operations
Location
Dallas, TX, USA
Job Type
Shift
Job Description / Details
Summary
THE JOB/THE GIST
Facilitate and manage security equipment installations.
WHO YOU ARE
You are a self-starter, a driven individual looking to provide world-class service to your clients,
colleagues, and community. You are a person of integrity who strives to cultivate an open and
accepting work environment where growth, accountability, and quality are valued.
WHO WE ARE
In 1971 we opened doors in Chelmsford, MA before moving headquarters to Southern California.
From our inception we’ve been committed to innovation and world-class service, building off our
company values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility. Now an
employee-owned company, NAVCO is one of the largest security integrators in the country, with
security experts who are personally invested and dedicated to creating a safer and more financially
secure environment for all.
COMPANY BENEFITS AND PERKS
• ESOP-Employee Stock Ownership Program
• 401 K Retirement Plan
• HSA/PPO health plans, dental, vision, and supplemental life insurance
• Annual Profit-Sharing Bonus
• Paid Sick & Mental Health Leave: 5 days (annually)
• Vacation Days based on years of service
o 1 year to end of 4 years: 8 days
o 5+ years: 13 days
• Recognition and Rewards program- WorkTango
• Social Responsibility Day (1 paid workday annually to volunteer in your community)
• 9 paid holidays
• Personal Floating Holiday (8 hours annually)
• Magellan Employee Assistance Program
HOURS: (as established by Manager)
Essential Duties & Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Scheduling installations with customers.
• Managing team (employees and subs) that are performing installations.
• Providing installation forecast and updates to management.
• Scheduling work in CRM to facilitate equipment delivery.
• Dealing with customer issues and working to resolve them.
• Seeing that company polices are adhered to by the team.
• Ensuring that orders are completed and closed in a timely manner.
• Working with the sales team to ensure jobs are sold correctly (as needed).
• In the field with techs and subcontractors training and quality control. Help technicians plan career path.
• Ensuring that the schedule is being followed and adjusting accordingly to meet forecast.
Must be within 10% of forecast monthly.
• Communicating with clients and sales to ensure expectations are being met and issues are resolved quickly.
• Receiving parts in WoW and ensuring that inventory is reconciled for monthly billing. Other duties may be assigned to meet business needs. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
To supervise all installers, coordinators, and subcontractors performing installations for the region.
Requirements
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
5 Years or more of installation and management experience in this industry.
LANGUAGE SKILLS
Must have the ability to read and interpret instructions, correspondence, and operating procedures. Be able to write routine reports, correspondence, and ability to effectively present information and speak to customers or employees of organization. Excellent phone etiquette and verbal communication skills required.
MATHEMATICAL SKILLS
Must have ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move
up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee is required to climb ladders and scaffolding, crawl in ceilings, and use of lift equipment may be required for jobs.
WORK ENVIRONMENT
This job is 60-70% in the field and requires supervision of installers in the region and is responsible for the performance management and hiring of the employees within the department. On occasion, Installation Managers may be required to respond to urgent afterhours phone calls, emails, and text messages. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional appearance and business casual attire for this position. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
AAP/EEO STATEMENT
NAVCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NAVCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. NAVCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NAVCO’s employees to perform their job duties may result in discipline up to and including discharge.
