Service Dispatch
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Job #

Job Title
Installation Coordinator


Benicia, CA, USA

Job Type

Varies – at manager discretion

Job Description / Details


The installation coordinator will schedule installations with our technicians and subcontractors and keep up with open installations. In addition, the installation coordinator will maintain and monitor project schedules, work hours, following up on important actions and decisions from meetings. Undertaking project tasks as required.

You are a self-starter, a driven individual looking to provide world-class service to your clients, colleagues, and community. You are a person of integrity who strives to cultivate an open and accepting work environment where growth, accountability, and quality are valued.

In 1971 we opened doors in Chelmsford, MA before moving headquarters to Southern California. From our inception we’ve been committed to innovation and world-class service, building off our company values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility. Now an employee-owned company, NAVCO is one of the largest security integrators in the country, with security experts who are personally invested and dedicated to creating a safer and more financially secure environment for all.

• ESOP-Employee Stock Ownership Program
• 401 K Retirement Plan
• HSA/PPO health plans, dental, vision, and supplemental life insurance
• Annual Profit-Sharing Bonus
• PTO based on years of service
o 1-4 years: 13 days
o 5+ years: 18 days
• Recognition and Rewards program- Kazoo
• Social Responsibility Day (1 paid workday annually to volunteer in your community)
• 10 paid holidays
• WPYYDWYWCIAD day (We Pay You, You Do What You Want, We Call It A Day Day)
• Magellan Employee Assistance Program

Essential Duties & Responsibilities

 Maintaining communication between, the client, the installation team, and sales
 Assist with accurate forecasting
 Cut PO’s to subcontractors
 Track equipment:
 Verify with Warehouse Manager and Purchasing Dept what has/has not arrived
 Move jobs in, and out of, schedule based on delays
 Track down updates on open installations assigned by PMs
 Follow-up with techs to see that jobs are closed in a timely manner
 Send updates to PMs assigned on open installations
 Receive sign-off on jobs, including:
 Ensure we have close out numbers
 Survey Forms are filled out
 Signature is present
 Ensure all jobs are closed for end of month closing
 Follow up on jobs to ensure monthly forecast is met
 Process installation work orders into completed status in CRM
 Review weekly project spreadsheets for date changes.
Tasks to be completed when asked by Project or installation manager:
 Track equipment
 Receive subcontractor invoices and verify accuracy
 Receive the PO in GP
 Schedule lifts
 Set up vendor meets
 Communicate with the customer
 Communicate once an install date has been set
 Communicate if an install date has changed
 Communicate any timeline changes to the customer
 Communicate order completion to the client (if they have Smartsheet update the Smartsheet)
 Call customer when order is received to let them know order is received; Ask if there are any specific timeline needs
 Attend weekly construction calls when needed and on behalf of NAVCO

Other duties may be assigned to meet business needs. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


This job has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a High School Diploma.
Must be detail-oriented and proficient with Excel Spreadsheets and Word documents.

Must have the ability to read and interpret instructions, correspondence, and operating
procedures. Be able to write routine reports, correspondence, and ability to effectively present information and speak to customers or employees of organization. Excellent phone etiquette and verbal communication skills required.

Must have ability to add, subtract, multiply and divide in all units of measure, using whole
numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to perform these operations using units of American money and weight measurement, volume, and distance.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional appearance and business casual attire for this position.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

NAVCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NAVCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. NAVCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NAVCO’s employees to perform their job duties may result in discipline up to and including discharge

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