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Case Studies / Convenience Stores / Chevron


Chevron Oil Moves to HD Security Cameras

Chevron Reduces Costs Through Remote Security System Access


The Challenge:

Chevron is one of the world’s largest integrated energy companies, and is recognized globally through the Chevron, Texaco and Caltex brands. Chevron offers marketing support to approximately 22,000 branded service stations, while owning and operating over 450 convenience and fuel stores in California, Oregon, Washington and Florida and over 5,000 franchised stores nationwide.

Chevron’s in-store security systems were not measuring up to the company’s need for reliability, ease-of-use, remote access to video footage, and employee safety and efficiency. The company looked to NAVCO for a better solution.

The Solution:

Starting in 2006, NAVCO conducted quarterly meetings with Chevron’s senior management to evaluate the client’s system design and performance needs, as well as the technologies best suited to address them. NAVCO ultimately deployed a long-term solution to update existing video systems across Chevron’s U.S.-based network while enhancing remote visibility of all stores’ activity.

Collaboratively, NAVCO and Chevron selected March Network’s Digital Recording System as a bridge to High Definition cameras that provide a long-term solution. Simultaneously, NAVCO recommended an easy-to-use software platform that synchronized POS data to video clips, allowing management to see and confirm every transaction in every store via their network.

To ensure a successful transition to the upgraded solution and minimize disruption to operations, NAVCO dedicated a customer service team to quickly respond to and resolve issues with older equipment that had not yet been upgraded.

The Results:

Chevron Stores now have a video security system that provides remote access as well as management to each store, while allowing robust POS searches and exceptions. Preparing for the future, NAVCO put in place a platform that allows the client to easily add and integrate IP cameras to each site - paving the way for an all-IP solution across the Chevron Store network.

The new systems are expected to reduce unanswered inventory shrink by over 1% of gross sales at problem stores. The ability to remotely manage the system should also cut travel costs in half.

Highlights:
  • Since late 2009, NAVCO has rolled out over 90 units and provided service and installation to all 450 Chevron-operated sites.
  • NAVCO-recommended and installed solutions include NVR (Network Video Recorder) with POS Interface, Remote User Management, and new IP camera technology.
  • Chevron recently selected NAVCO to be its sole provider for video, service and system installation for all company-operated sites.
  • Chevron chose NAVCO over multiple existing and other vendors because of our forward-thinking vision and customer-focused solution.
Chevron has the ability to remotely manage their new system, cutting travel costs in half