NAVCO’s Industry Firsts

NAVCO has a documented history of successful product innovation and development, driven directly by customer needs. With our own in-house engineering department, NAVCO customizes systems that integrate leading-edge hardware and software to accomplish virtually any customer goals imaginable.

NAVCO’s Five Decades of Milestones

1970s: Reel-to-reel tape machines moved to cassette recorders, recording from 24 hours to 180 hours. Picture quality was a paramount design feature in NAVCO’s products because the mission was to replace costly film cameras that were unreliable and seldom an effective tool against fraud and operational issues. NAVCO deployed the first time encoders on videotapes, as well as synchronized sequential switching hardware and decoders to help investigators view videotape more efficiently.

In 1971, North American Video Corporation (dba NAVCO) spearheaded the adoption of closed circuit television as a powerful security tool utilized in the financial services industry. Our subsequent success with the country’s largest financial institutions provided us the national base to move into other market segments.

1980s: Beta and SVHS technologies were harnessed in order to provide color pictures for forensic research for robbery, fraud and employee defalcation. Advanced interfaces to teller platforms and cash register systems were developed to allow professionals to quickly find and associate specific transactions to specific high-resolution video pictures. Access control and alarm systems were synchronized with video archiving systems to all users to see a unified and integrated collection of systems to work together as one.

NAVCO developed specialized cameras (the Eclipser) for extreme lighting conditions found in the new Automated Teller Machine (ATM) deployments nationally. By the early 1980s, NAVCO became a market leader in providing surveillance systems to convenience stores, retail and grocery.

1990s: Innovations in phone modem technology allowed for the introduction of the first remote monitored video systems, allowing customers to comply with new ATM security laws that required service levels to be managed and logged for governmental review. NAVNET was a huge success, allowing customers to save thousands of dollars on manual processes by connecting every site via modem, tracking tape changes and service issues on an hourly basis.

2000s: NAVCO develops and builds the first Digital Recorder specifically designed for the retail banking industry. Our design maximized some of the limitations found in the current computer and hard drive technologies of the day, providing the ability to store transactions for 180 days with only a 10-megabyte hard drive. This was achieved through an elaborate technique of interfacing with the teller platform, ATM machines and a picture prioritization scheme that was revolutionary.

While digital recording is now the standard, it was NAVCO that made the first viable digital video recorder to attack fraud in banking. During this same decade NAVCO expanded into the retail, casual dining and quick-serve restaurant markets by focusing on Point-Of-Sale integration and workman’s compensation issues. ROI on all client systems focuses on major reductions in losses caused by customers, vendors and employees. It’s not just what is installed, but how it is designed, programmed and used as a management tool.

2010s: With the explosion of new camera technologies that allow for picture quality to be beyond High Definition (megapixel), the expertise required to design, deploy and service these new technologies has become exponential. High megapixel recording solutions now begin to take a front seat to the analog systems of yesterday. The ability to view details such as currency denomination and employee sleight-of-hand maneuvers propel High Definition recording into today’s best loss prevention tool.

Network connectivity also allows for instant remote retrieval of images and status of all system health and performance. NAVCO announces new service level agreements for its service and installation customers to always deliver a 95% first-time fix rate on the products it supports. To accomplish this, extensive field and remote support training is required and parts deployment becomes a science.

Customers realize huge savings in managing existing technology deployments by outsourcing the risk and cost of partnering with NAVCO, while also realizing that other video vendors’ service model is low hourly cost but high number of hours to final closure. Because NAVCO has the “smarts and parts,” we are able to charge a little more on the hourly rate but reduce return trips and total number of hours to clear a service call, saving our clients money and aggravation.

Today: NAVCO is perfectly positioned in the marketplace to provide you with the best possible experience in obtaining and servicing your security equipment. Our nationwide network of trained service technicians ensures consistent system performance and economy no matter where the system is located.

Because our field technicians specialize in electronic security systems, their expertise and efficiency greatly exceed our competitors in any market. Because of this focus, we are the only national security provider that can claim a first-time repair rate of 95%—an industry leader.

Industry Experts, Ready to Respond

At NAVCO, we specialize in business security systems, and our expertise far exceeds any other provider in our industry. And unlike other vendors who simply provide the product, we extend this expertise to our customers. When you partner with NAVCO, you’re not only getting customized business security solutions that combine and integrate best-in-breed technologies. You’re also getting a trusted advisor who provides value-added guidance, recommendations and ongoing support to ensure your security systems continue to deliver as promised—today, tomorrow and in the years to come.

While our systems are driven by leading-edge security technology, we believe it’s the people who make the NAVCO difference. Many of NAVCO’s employees have been with the company 20-plus years, with a few over 30 years. NAVCO’s commitment to continuing education and certification help us provide unrivaled customer service and product expertise.

We’ve succeeded in attracting our industry’s best business security talent by creating a culture that rewards innovation and empowers our people to do what’s right for our customers. From the executive team to the managers to the service experts in the field, NAVCO employees listen closely to the needs of our clients and then design solutions that meet and exceed their expectations.


Meet NAVCO’s Corporate Management Team

While our systems are driven by leading-edge security technology, we believe it’s the people who make the NAVCO difference.

Bill Groves, CEO
BS Electrical Engineering, Georgia Institute of Technology, 1973
MBA, University of Florida, 1975

Bill worked for Proctor and Gamble and a small consulting engineering firm before entering the security industry in 1977 with a regional integrator, Operational Security Systems. At OSS, Bill was the Operations Manager responsible for all design engineering, installation and service. He joined NAVCO in 1988 and started up the company’s access control division. Bill moved to California in 1990 and assumed the role of President. He grew the company to its current size and became the CEO in 2011. Bill is currently one of the two major shareholders of the company and focuses his time on promoting the mission, vision and culture of NAVCO throughout the organization.

Jim Kauker, President
BA in Economics, University of California, Irvine, 1981
MBA, University of California, Irvine, 1991

Jim started in the security industry as a Sales Rep for NAVCO in February of 1986. He was successful in sales his first few years and was quickly moved to Sales and Marketing Management. In 1997 Jim became NAVCO’s EVP in charge of its entire Sales and Marketing team. In 2006, in partnership with Bill Groves, he was able to work through the transition of corporate ownership to ultimately become one of the two major shareholders of the company. In 2012, Jim was promoted to President and focuses his time on the people and processes of the organization, along with promoting the company at trade organization meetings and personal visits to customers and potential customers.

W.E. (Scott) Burger, EVP and CFO
BA in Accounting, San Diego State University, 1980
Master’s Degree in Management

Scott has been an active member of NAVCO’s Board of Directors for the last 24 years. Prior to becoming part of NAVCO’s Executive Management Team in 2009, he spent over 35 years in Commercial Lending and Executive Bank Management. During his Banking career his responsibilities included the strategic planning and leadership of the Commercial Banking Group, Marketing Department, Cash Management Department, and SBA Lending Group. Scott served on the Bank’s Board of Directors, Asset/Liability Committee, Risk Management Committee, Senior Loan Committee and Director Loan Committee. His leadership skills, financial knowledge and industry expertise fits well into NAVCO’s strategic plan to grow the company organically and through strategic acquisitions.

Beth Skakun, Human Resources Manager
BS Legal Studies, Michigan State University 1984
Paralegal CA Certification, University of California, Irvine, 2003

Beth started her career as a Paralegal working in several large law practices with concentrations in insurance law, litigation and employment law—both State and Federal. Beth began her Human Resource career in 1999, when she obtained her Professional certification from the Society of Human Resources. Beth joined NAVCO in 2012, after several years in the retail and then refining industries. Beth has certifications in Safety, Law and HR. Beth enjoys working with the employees to provide support, guidance and training while balancing NAVCO’s corporate needs.

Glen Powell, National Technology Manager

Glen entered the security industry in 1986, after serving as a Senior Instructor at the U.S. Marine Corps Communications Electronics School. He filled positions as Applications Engineer, Systems Engineer, Senior Training Specialist, and Corporate Training Manager in the access control industry before joining NAVCO in 1998 as Access Control Engineering Manager, and was later promoted to National Design Engineer in 2001. Glen currently holds more than 35 technical and product certifications, oversees NAVCO’s Drafting department and provides technical administration for NAVCO’s Salesforce implementation, in addition to his systems engineering and product management focus.

Matt Blachford, EVP Strategic Accounts
Digital Electronics Degree, DeVry University, 1988

Possessing a strong background in sales and a degree in digital electronics, Matt began his career with NAVCO in 1988 as a National Account Manager. This experience with a pertinent education and a strong belief in the NAVCO way of doing business has led Matt to become one of the most successful salespeople in NAVCO history. In 2004, parlaying his successful sales experience, Matt was promoted to Regional Sales Manager for NAVCO’s mid states group while maintaining his existing client base. Matt takes particular pride in the success and professionalism of the salespeople who report to him, as well as the more than 300% increase in sales that have occurred in his region since 2004.

Debra La Berge, Controller/Treasurer
BA, Business Administration (Accounting Concentration) California State University, Fullerton, 1985

Debra worked for Deloitte, one of the “Big Four” professional services firms before joining NAVCO in 1988 as Assistant Controller. In a short period of time, she was promoted to Controller/Treasurer and has built a strong Accounting Department during her 26 years of service. She received her CPA (Certified Public Accountant) license in 1987, and earned the designation CGMA (Chartered Global Management Accountant) in 2012. Her accounting knowledge is her biggest strength that she brings to the NAVCO team.

Meet NAVCO’s Field Management Team

 

Phil Burleson, VP/Group Operations Manager
AAS, Electronic Engineering Technology, ITT Technical Institute, 1990

Phil has 33 years experience in the electronics and security industry. He started his career in electronics while serving in the US Air Force both stateside and overseas. Phil also served in the US Army as an Infantry Drill Sergeant. He began his career at NAVCO in 1992 as a Service Technician. He was promoted through the ranks, moving from Washington to Connecticut, and has held the position Vice President in charge of Northeast Operations for the last 19 years.

Angie Barnes, VP/Group Sales Manager
BA, Advertising and Communications, Texas State University, 1992

Angie has 20 years of experience in the security business in Cash Logistics and Physical Security. Angie has held positions in Strategic Sales for Brink’s Inc. in the Cash Logistics space, managing their largest national customer portfolio; additionally, she has held positions in Business Development, Director of Marketing and now Group Sales Manager at NAVCO for the last 8 years. Angie’s focus has been on the development of people and increasing business opportunities for NAVCO’s growth in the Western United States.

Scott Zornig, VP/Group Sales Manager
BS, Business Management, California State University, Chico, 1981
AA, General Studies, College of Sequoias, 1979

Scott has been in the security industry since 1982. He has spent 33 years in sales and 27 years in regional and senior sales management. Prior to NAVCO, Scott held Vice President positions with iQuote Xpress and WG Security Products and Director roles at Sensormatic Electronics Corporation where he managed sales teams, channel partners, distributors and dealers. He has also served on the board of directors for Maxcess Security located in Latin America and has consulted for various security product manufacturers globally. Scott enjoys coaching, motivating and leading sales teams. He takes pride in driving results and derives great satisfaction as sales personnel exceed their professional goals.

Paul Spruiell, VP/Group Operations Manager

Paul joined NAVCO in 1992 as an entry-level Installer, and by 1993 was managing the Installation Department in the Northern California, office. In 1996, Paul transferred to NAVCO’s Seattle office to assume the role of Service Manager, only to be promoted 1 year later to Operations Manager in Atlanta, GA. Paul currently holds 6 state licenses for NAVCO and manages the National Dispatch Center in Alpharetta, GA. Customer service and SLA compliance remain his primary focus.

Steve Turner, Group Operations Manager

Steve started with NAVCO as an Installer in the Phoenix, AZ office in 1985. In 1987, he moved over to the service side and serviced video and card access systems. Steve was promoted to Installation Manager in 1989, overseeing installs in the western region. In 1992, he moved to Southern California and in 1995 Steve was promoted to Installation/Service Manager for the West, overseeing all day-to-day activity. Steve has held the title of Operations Manager since 2002. He has been with NAVCO for 27 years and still enjoys his job. He has assembled a great team and believes there is no job that they can’t handle.

David Doles, Group Operations Manager
AAS, Electronic Engineering/Computer Engineering, Hocking College, Ohio University, 1987

Prior to joining NAVCO, David had 8 years of experience as a District Service Manager and then National Service Manager/Trainer for a nationwide company distributing and providing warranty repair centers for commercial/retail telecommunications and satellite uplink hardware. In 1995, he joined NAVCO starting as a Field Service Technician. He was promoted to Service Manager in 1998 and then to Operations Manager in 2008. David spends his time making sure the employees in his group have the training, skills and tools to do their jobs in the most efficient way possible, while keeping all our customers smiling and coming back to NAVCO for all their needs.